conversations

Overview

Name	conversations
Type	Resource
Id	google.contactcenterinsights.conversations

Fields

Name	Datatype	Description
name	string	Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
agentId	string	An opaque, user-specified string representing the human agent who handled the conversation.
callMetadata	object	Call-specific metadata.
createTime	string	Output only. The time at which the conversation was created.
dataSource	object	The conversation source, which is a combination of transcript and audio.
dialogflowIntents	object	Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
duration	string	Output only. The duration of the conversation.
expireTime	string	The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
labels	object	A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
languageCode	string	A user-specified language code for the conversation.
latestAnalysis	object	The analysis resource.
latestSummary	object	Conversation summarization suggestion data.
medium	string	Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
obfuscatedUserId	string	Obfuscated user ID which the customer sent to us.
runtimeAnnotations	array	Output only. The annotations that were generated during the customer and agent interaction.
startTime	string	The time at which the conversation started.
transcript	object	A message representing the transcript of a conversation.
ttl	string	Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
turnCount	integer	Output only. The number of turns in the conversation.
updateTime	string	Output only. The most recent time at which the conversation was updated.

Methods

Name	Accessible by	Required Params	Description
get	SELECT	conversationsId, locationsId, projectsId	Gets a conversation.
list	SELECT	locationsId, projectsId	Lists conversations.
create	INSERT	locationsId, projectsId	Creates a conversation.
delete	DELETE	conversationsId, locationsId, projectsId	Deletes a conversation.
_list	EXEC	locationsId, projectsId	Lists conversations.
bulk_analyze	EXEC	locationsId, projectsId	Analyzes multiple conversations in a single request.
calculate_stats	EXEC	locationsId, projectsId	Gets conversation statistics.
ingest	EXEC	locationsId, projectsId	Imports conversations and processes them according to the user's configuration.
patch	EXEC	conversationsId, locationsId, projectsId	Updates a conversation.
upload	EXEC	locationsId, projectsId	Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.