analyses

Creates, updates, deletes, gets or lists a analyses resource.

Overview

Name	analyses
Type	Resource
Id	google.contactcenterinsights.analyses

Fields

Name	Datatype	Description
name	string	Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
analysisResult	object	The result of an analysis.
annotatorSelector	object	Selector of all available annotators and phrase matchers to run.
createTime	string	Output only. The time at which the analysis was created, which occurs when the long-running operation completes.
requestTime	string	Output only. The time at which the analysis was requested.

Methods

Name	Accessible by	Required Params	Description
get	SELECT	analysesId, conversationsId, locationsId, projectsId	Gets an analysis.
list	SELECT	conversationsId, locationsId, projectsId	Lists analyses.
create	INSERT	conversationsId, locationsId, projectsId	Creates an analysis. The long running operation is done when the analysis has completed.
delete	DELETE	analysesId, conversationsId, locationsId, projectsId	Deletes an analysis.

SELECT examples

Lists analyses.

SELECT
name,
analysisResult,
annotatorSelector,
createTime,
requestTime
FROM google.contactcenterinsights.analyses
WHERE conversationsId = '{{ conversationsId }}'
AND locationsId = '{{ locationsId }}'
AND projectsId = '{{ projectsId }}';

INSERT example

Use the following StackQL query and manifest file to create a new analyses resource.

All Properties

/*+ create */
INSERT INTO google.contactcenterinsights.analyses (
conversationsId,
locationsId,
projectsId,
name,
annotatorSelector
)
SELECT 
'{{ conversationsId }}',
'{{ locationsId }}',
'{{ projectsId }}',
'{{ name }}',
'{{ annotatorSelector }}'
;

Manifest

- name: your_resource_model_name
  props:
    - name: analysisResult
      value:
        - name: endTime
          value: string
        - name: callAnalysisMetadata
          value:
            - name: sentiments
              value:
                - - name: channelTag
                    value: integer
                  - name: sentimentData
                    value:
                      - name: score
                        value: number
                      - name: magnitude
                        value: number
            - name: silence
              value:
                - name: silenceDuration
                  value: string
                - name: silencePercentage
                  value: number
            - name: intents
              value: object
            - name: entities
              value: object
            - name: issueModelResult
              value:
                - name: issues
                  value:
                    - - name: score
                        value: number
                      - name: displayName
                        value: string
                      - name: issue
                        value: string
                - name: issueModel
                  value: string
            - name: phraseMatchers
              value: object
            - name: annotations
              value:
                - - name: silenceData
                    value: []
                  - name: entityMentionData
                    value:
                      - name: entityUniqueId
                        value: string
                      - name: type
                        value: string
                  - name: channelTag
                    value: integer
                  - name: interruptionData
                    value: []
                  - name: phraseMatchData
                    value:
                      - name: phraseMatcher
                        value: string
                      - name: displayName
                        value: string
                  - name: annotationEndBoundary
                    value:
                      - name: wordIndex
                        value: integer
                      - name: transcriptIndex
                        value: integer
                  - name: issueMatchData
                    value:
                      - name: issueAssignment
                        value:
                          - name: score
                            value: number
                          - name: displayName
                            value: string
                          - name: issue
                            value: string
                  - name: holdData
                    value: []
                  - name: intentMatchData
                    value:
                      - name: intentUniqueId
                        value: string
    - name: name
      value: string
    - name: createTime
      value: string
    - name: requestTime
      value: string
    - name: annotatorSelector
      value:
        - name: runSummarizationAnnotator
          value: boolean
        - name: runSentimentAnnotator
          value: boolean
        - name: issueModels
          value:
            - string
        - name: runIntentAnnotator
          value: boolean
        - name: runEntityAnnotator
          value: boolean
        - name: runPhraseMatcherAnnotator
          value: boolean
        - name: runInterruptionAnnotator
          value: boolean
        - name: runSilenceAnnotator
          value: boolean
        - name: runIssueModelAnnotator
          value: boolean
        - name: summarizationConfig
          value:
            - name: summarizationModel
              value: string
            - name: conversationProfile
              value: string
        - name: phraseMatchers
          value:
            - string

DELETE example

Deletes the specified analyses resource.

/*+ delete */
DELETE FROM google.contactcenterinsights.analyses
WHERE analysesId = '{{ analysesId }}'
AND conversationsId = '{{ conversationsId }}'
AND locationsId = '{{ locationsId }}'
AND projectsId = '{{ projectsId }}';